About our client

The maison is a renowned Parisian accessories house celebrated for its exceptional craftsmanship and avant-garde approach. Today, it continues to set the standard for luxury, offering refined collections that captivate the fashion world.

The Opportunity

We are looking for a dynamic and experienced Store Manager to lead the concession in a luxury department store in London. As a true Brand Ambassador, the Store Manager will be responsible

for driving sales, delivering an exceptional client experience, and leading a high-performing team. This role requires a strong leader who can combine operational excellence with a passion for

luxury craftsmanship.

Key Responsibilities

1. Sales & Client Experience

• Drive sales performance by implementing strategic initiatives and inspiring the team to achieve targets.
• Master sales techniques and lead by example on the shop floor.
• Deliver a personalized luxury experience, offering creative styling advice to clients.
• Ensure seamless CRM management, overseeing client books, outreach strategies, and follow-ups.
• Develop and expand the concession’s client database, cultivating loyalty and repeat business.
• Handle client concerns with professionalism, ensuring brand excellence in every interaction.

2. Business & Operations Management

• Analyze weekly and monthly performance reports, identifying key business opportunities.
• Optimize key KPIs such as turnover, average basket, UPT, and cross-selling.
• Oversee inventory control, stock replenishment, and loss prevention procedures.
• Ensure accurate cash management, back-office administration, and compliance with the department store's standards.
• Collaborate with the maison's headquarters on buying sessions to curate the best product selection.
• Maintain awareness of market trends and competitor activity to position the brand effectively.

3. Team Leadership & Development

• Motivate, coach, and mentor a team to foster a culture of excellence and engagement.
• Provide regular coaching sessions, constructive feedback, and one-on-one performance reviews.
• Oversee staff scheduling, holiday planning, and day-to-day management to ensure smooth operations.
• Lead by example, demonstrating strong work ethics, passion, and commitment to the brand’s vision.

4. HR & Performance Management

• Manage recruitment, onboarding, and training to build a strong and talented team.
• Work closely with HR on performance assessments, training plans, and disciplinary procedures.
• Develop personalized career growth plans for team members, ensuring consistent development.

5. Brand Representation & Networking

• Embody the brand’s values and maintain high standards of brand excellence.
• Organize VIP events, exclusive client experiences to enhance brand visibility.
• Develop relationships with key stakeholders in the luxury and fashion industry to expand brand reach.

Ideal Candidate Profile

We are looking for a passionate, business-driven, and people-oriented leader who is eager to contribute to the growth of our brand in a prestigious retail location.

• Minimum 3 years of experience in a similar managerial role (Boutique Manager, Concession Manager, or Flagship Store Manager).
• Strong leadership and coaching skills, with the ability to motivate a team towards excellence.
• Deep understanding of luxury fashion and retail trends, with a passion for craftsmanship.
• Proven ability to balance operational responsibilities with proactive client engagement.
• Excellent communication and interpersonal skills, with strong emotional intelligence.
• A results-driven mindset, capable of optimizing sales performance and enhancing client experience.
• Additional languages would be an advantage.

Training & Development

The maison is committed to the continuous development of its talents. The Store Manager will benefit from tailored training sessions, leadership development programs, and in-depth product

knowledge workshops to support long-term success within the brand.