DTC and E-commerce Manager

Our client: a luxury RTW brand

Location: NW London, (Queen's Park)

Contract: Full-time, 1-year fixed term, in office 5 days a week ( potential 4 days a week after 1 year )

Objective: Support the brand with the execution of the Direct-To-Consumer and digital marketing monitoring, as well as handle the inventory planning.

This includes the below tasks:

• Maintain accurate levels of stock and samples at all times

• Management of the brand's stock to fulfil DTC orders and samples for press requests

• Fulfilment of all DTC orders and PR requests

• Create press packs and other documents needed

• Create visual assets for wholesale clients

• Creation of graphic resources needed for ad campaigns.

• Tracking of performance and communication with the ads agency and reporting internally in a summarised and relevant way

• Planning and executing the e-mailing strategy: understanding what products need to be sold and when; creating the newsletter flows and proposals for approval; sending them to the customer and tracking the result. Reporting on a weekly basis

• Reviewing DTC results through reports monthly and seasonally, sharing with the team in a clear and concise manner

• Overseeing customer service requests: returns, exchanges, bespoke and pre-ordered items

• Overseeing customer experience, proposing ideas to refine our DTC and execute them

• Development of content and management of the brand’s Instagram presence

• Creating shipment labels for DTC orders and returns. Ensuring smooth transport.

Who you are:

• Previous experience working in Wholesale, E-commerce and marketing

• Possess a strong understanding of DTC and e-commerce operations

• Highly organised with attention to detail and inventory management skills

• You have a creative eye and experience in developing visual assets for digital platforms

• You are data-driven and comfortable analysing campaign performance and website metrics

• Able to create and develop successful e-mail marketing strategies

• You are a strong communicator with excellent written and verbal skills

• You are proactive, resourceful, and able to work independently as well as collaboratively within a team.

• Committed to delivering an exceptional customer experience.