Role

To deliver world-class client experiences in a dynamic environment and actively strengthen client relationships. Further, to work as an integral, supportive and inspirational team member to deliver an unsurpassed team service culture. To support Boutique Management in achieving business objectives. To perform with professional integrity and represent the brand as an Ambassador.

Responsibilities

1. Consistently deliver superior customer service and after-sales support to increase and retain customer loyalty
2. Meet sales and CRM expectations and targets
3. Reorder merchandise and customer orders as required
4. Apply and maintain visual merchandising guidelines
5. Ensure boutique standards are optimally maintained at all times including cleanliness and presentation
6. Actively contribute to a motivated team spirit and positive morale at all times by working ‘as-one’
7. Proactively apply CRM objectives to retain and develop existing and potential clients
8. Capture meaningful customer data to build professional relationships and personalise future client development opportunities
9. Attend ad-hoc client and company events
10. Support regular inventories in liaison with Boutique Management
11. Extend product knowledge through proactive research and attending company training seminars
12. Maintain back of house stock storage organisation in line with company guidelines
13. Assist the Boutique Management to uphold and maintain health and safety requirements
14. Respond and resolve customer concerns in a professional and empathic manner, seeking the support of the Boutique Store Manager or Deputy Store Manager where required
15. Proactively follow industry news, technology and key market competitors